Privacy Policy

Last updated January 3, 2025.

1. Introduction

Flype Technologies Inc., along with its affiliates and subsidiaries (“Flype,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your Personal Information when you interact with our services. These include our website, Flyper App (driver app), recipient SMS text messaging, Shopify app, or any other access to Flype’s API (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.

2. Personal data we collect

We collect information that identifies, relates to, describes, or is capable of being associated with you (“Personal Information”) when you use our services, or from third-party sources. This information is used to provide and improve our services, as outlined in this Privacy Policy.

For package recipients, Flype does not collect or store any financial information. Your payment details remain with the retailer or subscription provider from which you made the purchase.

The types of Personal Information we, our service providers, and our business partners may collect through the Service or otherwise include:

• Personal Identifiers: Name, address, email address, phone number.
• Delivery Information: Shipping address, delivery instructions, property access codes or details, type of delivery location (e.g., business or residence), images taken for quality assurance and confirmation during delivery, any other relevant information you provide related to your delivery, and any other data generated during the delivery process.
• Account Data: Information you provide to create an online account, such as your username, password, and other details you add to your account profile.
• Communications and Support Interactions: Correspondence exchanged with you, including interactions through the Service, text messaging, or other communication channels such as live chat customer support.
• Geolocation Data: Precise location data collected when drivers are performing deliveries, including Google geocoding data for enhanced location accuracy. This information may be used to optimize the delivery process and improve service quality.
• Device Data: Your mobile or computer device data that may include operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G, 4G, 5G), and general location information such as city, state or geographic area.
• Third-party services: Social media services that you use to log into, or otherwise link to, your Service account. This data may include your username, profile picture and other information associated with your account on that third-party service that is made available to us based on your account settings on that service.
• Other Data: Any additional information not specifically outlined in this Privacy Policy that we may collect and use in accordance with this policy or as disclosed at the time of collection.

3. How we use your personal data

We may use your personal data for the following purposes, or as otherwise described at the time of collection:
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Service Delivery and General Business Operations
We use your personal data to provide and enhance our services, support business operations, and ensure a seamless and reliable delivery experience. This includes managing your account, improving the Service, and communicating with you effectively. Specifically, we may use your personal data to:

• Operate, improve, and maintain the Service and our business operations.
• Establish and manage your user account on the Service.
• Enable security features, such as sending security codes via email or SMS and recognizing devices you have previously logged in from.
• Communicate with you about the Service, including sending announcements, updates, support, and administrative messages.
• Understand your preferences and interests to personalize your experience with the Service and our communications.
• Provide customer support for the Service and respond to your requests, questions, and feedback.
• Conduct research and development to analyze and improve the Service and our business, including the application of data analytics, machine learning, and artificial intelligence techniques.

Compliance and Protection
We may use your Personal Information to comply with legal obligations and ensure the safety and security of our services. This includes:

• Complying with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or government inquiries.
• Protecting our rights, privacy, safety, or property, as well as those of you or others, including defending against legal claims.
• Auditing our internal processes to ensure compliance with legal, contractual, and internal policy requirements.
• Enforcing the terms and conditions governing the Service.
• Preventing, identifying, investigating, and addressing fraudulent, harmful, unauthorized, unethical, or illegal activities, including cyberattacks and identity theft.

Marketing
We, along with our service providers, may use your Personal Information for marketing purposes, such as sending you promotional updates and communications about our Services. You can opt out of receiving these messages by following the unsubscribe instructions included in each email, text, or other marketing communication.

4. How we share your personal data

We may share your Personal Information with the following parties, as described in this Privacy Policy, or as disclosed to you at the time of collection:

• Retailer/Subscription Partners: We may share your Personal Information with our partners or enable them to collect information directly through our Service. For example, we may inform the retailer or subscription provider about the status of your delivery or any issues encountered during the delivery process.
• Affiliates: Our subsidiaries and affiliates, for purposes consistent with this Privacy Policy.
• Business and Marketing Partners: Third parties with whom we co-sponsor events or promotions, jointly offer products or services, or whose products or services may be of interest to you.
• Professional Advisors: Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary for the professional services they provide to us.
• Authorities and Others: Law enforcement, government authorities, or private parties, when we believe in good faith that such disclosure is necessary or appropriate for compliance and protection purposes as described in this Privacy Policy.
• Business Transferees: Acquirers or other participants in business transactions, including due diligence, negotiations, or execution of corporate divestitures, mergers, consolidations, acquisitions, reorganizations, sales, or other transfers of all or a portion of our business, assets, or equity interests. This includes disclosures made in connection with bankruptcy or similar proceedings.
• Service Providers: Third-party vendors and contractors that perform services on our behalf or assist in operating our Service and business. These services include, but are not limited to, delivery operations, hosting, information technology support, customer service, email delivery, marketing, consumer research, and website analytics.

Third party data handling
Please note that while we work diligently to partner with reputable third-party service providers, we are not responsible for their independent handling, storage, or processing of your Personal Information. When we share data with third parties, their respective privacy policies and practices apply.We encourage you to review the privacy policies of these third parties to understand how they collect, use, and protect your data. If you have any concerns about our partnerships or the security of your data, feel free to contact us at team@flype.org.

5. Your privacy choices

We respect your privacy and strive to provide you with clear options to manage your Personal Data. Depending on your place of residence and applicable laws, you may have certain rights regarding how we collect, use, and share your data. Please note that these rights may be subject to specific exceptions as permitted by law. We will not discriminate against you for exercising your rights.

Access and update information
If you have created an account through the Services, you may review, correct, or update your information (including your name, telephone number, delivery address, and other information) at any time by logging in to your account and visiting the “Account” page. Please note that changes to your settings may require some time to take effect.

Request to Access or Delete your Personal Information
You have the right to request a copy of your Personal Information or request its deletion.
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To request a copy of your Personal Information, please email us at team@flype.org with the subject line “Copy of my Personal Information.” To protect your privacy, we will need to verify your identity before processing your request. Please provide your full name, phone number, and email address associated with your personal data.
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To request deleting your account you can fill this form to request deleting your data. Flype will process your request and delete your data within 30 days of submitting the form. Flype will reach out to you through the submitted email to confirm that you sent the request and require one final approval from you by email before proceeding with your request.

Marketing Communications
We may send you periodic marketing emails, push notifications, and text messages, and where required by law, we will obtain your consent to do so. If you no longer wish to receive these communications, you can opt out by following the instructions provided in any message you receive from us. Please note that even if you opt out of marketing and promotional messages, we may still send you administrative or transactional communications, which you cannot opt out of.

Do Not Track
“Do Not Track” (DNT) is a developing standard for web browsers that aims to signal to websites that you do not want your online activity tracked across websites and online services. While we strive to respect the privacy preferences of our users, we do not currently interpret or respond to DNT or similar signals from your browser. For more information about DNT, visit www.allaboutdnt.com.

In addition to the above, you have the following choices when using our services:

• Cookies: Most browsers allow you to remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you disable cookies, some features of the Service may not function properly. For more information on cookies, including how to view and manage them, visit www.allaboutcookies.org.
• Browser Settings: You can block third-party cookies through your browser settings.
• Mobile Location Data: You can disable access to your device’s precise geolocation through your mobile device settings. Please note that disabling location services may impact the functionality of the Service.
• Notifications: You can refuse our request for notifications, though this may limit some features or updates from the Service.

Please note that you will need to apply these opt-out settings on each device from which you wish to opt out. We cannot guarantee whether the companies we work with participate in the opt-out programs described above.

Impact of Opting Out on Service Availability
Please note that opting out of certain settings may lead to disruptions in our services or prevent us from providing some functionalities in the following cases:

• Declining to Provide Required Information: Certain services require specific Personal Information to function. If you choose not to provide the required information, we may not be able to deliver those services.
• Linked third-party platforms: If you connect to the Service through a social media account or other third-party platform, you can adjust your privacy settings on that platform to control the information we receive. However, if you revoke our access to information from a third-party platform, that choice will only apply to future data—information we have already received from that platform will remain unaffected.

6. Cookies and other technologies

We may use the Cookies and similar technologies for the following purposes:

• Technical Operation: To enable the technical functioning of the Service, such as remembering your preferences, selections, and login status when navigating password-protected areas.
• Functionality: To enhance the performance and usability of our services, ensuring a smoother user experience.
• Analytics: To analyze user activity on the Service, including identifying the most and least visited pages, tracking user movement, and measuring interactions with our emails. For example, we use the following analytics tools:
  Sentry to measure how application and website are performing: https://sentry.io/privacy/
  Google to Measure how users interact with our Services: https://policies.google.com/privacy‍

7. Retention of personal data

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting obligations, and to establish or defend against legal claims or for fraud prevention. To determine the appropriate retention period for Personal Information, we consider factors such as its nature, sensitivity, and the risk of harm from unauthorized use or disclosure. We also assess whether we can achieve the purposes for processing through other means, and take into account the applicable laws that require us to retain information for regulatory purposes or permit us to retain it to preserve our legal rights.

8. Your consent

In certain situations, we may request your explicit consent to collect, use, or share your Personal Information. This may occur when required by law or for specific purposes that require your agreement, and we will inform you accordingly.

9. Other linked sites and services

The Service may contain links to third-party websites, apps, or services, and our content may appear on platforms not associated with us. These links do not imply endorsement or affiliation. As these external sites operate under their own privacy policies, we encourage you to review them. We do not control or take responsibility for their content or practices.

10. Security

We implement a variety of technical, organizational, and physical security measures designed to protect the Personal Information we collect from unauthorized access, use, or disclosure. While we take reasonable steps to safeguard your data, please be aware that no method of data transmission over the internet or electronic storage is entirely secure. Therefore, while we strive to protect your Personal Information, we cannot guarantee its absolute security.

11. Cross border data transfer

As a company headquartered in the United States, we may use service providers located in other countries. This means your Personal Information may be transferred, stored, or processed in the United States or other locations, where data protection laws may differ from those in your country, state, or province.

When transferring your Personal Information across borders, we comply with applicable legal requirements and take appropriate measures to safeguard your data. However, please be aware that when your information is transferred to other jurisdictions, it may be subject to local laws that could permit government or national security authorities in those jurisdictions to access your data in certain circumstances.

12. Children privacy

We are committed to protecting the privacy of children, especially online. Our Services are not intended for use by children under the age of 18, and we do not knowingly collect Personal Information from individuals under this age.

If you are a parent or guardian and believe we have inadvertently collected Personal Information from a child under the applicable age, please contact us immediately. Upon discovering such information, we will take prompt action to delete it in compliance with applicable laws.

13. Changes to this privacy policy

We reserve the right to update or modify this Privacy Policy at any time. These changes may reflect updates in our practices related to the collection, use, and disclosure of Personal Information, or changes to applicable laws.We are committed to protecting the privacy of children, especially online. Our Services are not intended for use by children under the age of 18, and we do not knowingly collect Personal Information from individuals under this age.

The “Last updated” date at the top of this page indicates when this Privacy Policy was last revised. If we make material changes, we will update the date and may provide additional notice, such as posting an announcement on the Service or sending a notification to the email address we have on file.

Your continued use of the Service after the effective date of the updated policy indicates your acceptance of the changes. We encourage you to periodically review this Privacy Policy to stay informed about how we handle and protect your information.

14. California privacy rights notice

Under California’s Shine the Light law (California Civil Code Section 1798.83), California residents have the right to request certain information regarding the disclosure of their Personal Information. Specifically, you may request the names of third parties to whom we have disclosed your Personal Information (as defined under the law) in the past calendar year for direct marketing purposes, as well as the categories of Personal Information disclosed.

To make a request, please email us at team@flype.org with the subject line “Shine the Light Request.” In your request, include your full name, mailing address, and a certification that you are a California resident. We may require additional information to verify your identity and residency. Please note that we will not accept requests made via phone, mail, or facsimile. We are not responsible for requests that are incomplete, incorrectly labeled, or improperly sent.

15. Contact information

If you have any questions or comments about this Privacy Policy or our information practices, please contact us at:
Flype Technologies Inc,
651 N Broad St, Suite 206
New Castle, DE, 19709
email: team@flype.org